BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//School of Psychology Events - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:School of Psychology Events
X-ORIGINAL-URL:https://psychology-events.sydney.edu.au
X-WR-CALDESC:Events for School of Psychology Events
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Australia/Sydney
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20230401T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20230930T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20240406T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20241005T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20250405T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20251004T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Australia/Sydney:20240524T150000
DTEND;TZID=Australia/Sydney:20240524T160000
DTSTAMP:20260505T045650
CREATED:20250507T045304Z
LAST-MODIFIED:20250507T045304Z
UID:132-1716562800-1716566400@psychology-events.sydney.edu.au
SUMMARY:Psychology Colloquium: James Bates\, Dave Trudinger\, Selena Ledger and Eva Koromilas
DESCRIPTION:Dr Dave Trudinger & Mr James Bates (NSW Department of Customer Service)Sludge: are there measurable psychological costs from administrative burden? A NSW and global perspective\nAbstract\nYou’ve heard of nudges\, but have you heard of sludge? The NSW Behavioural Insights Unit is leading the world on tackling sludge – the unnecessary and unjustified frictions that put a tax on citizen time and prevent equitable access to services. At this colloquium\, we will present the NSW Sludge Audit Method – our approach to measuring and quantifying sludge which has now been adopted by the OECD. We will talk about how we developed and are expanding our method\, and invite collaboration from academics on research opportunities to understand and measure the psychological costs of administrative burden.\nBios\nEva Koromilas – Eva Koromilas is a Manager in the NSW Behavioural Insights Unit with a background in behavioural economics. She leads the team’s sludge program of work which is aimed at measuring and reducing administrative burden and improving access to services. She has led the design and development of the NSW Sludge Audit Method and its application across NSW services.\nSelena Ledger – Selena Ledger is a Senior Data Analyst in the NSW Behavioural Insights Unit with a background in psychology. She has specific skills in evaluation design and has contributed to the development of the NSW Sludge Audit Method as a tool to help practitioners measure sludge.\nJames Bates – James Bates is the Chief Data Officer and Executive Director of Customer\, Data & Insights at the NSW Department of Customer Service. The NSW Department  of Customer Service was formed in 2019 with a mission to put customers and community at the centre of government decision making and service delivery. James’ team supports that mission by using data\, insights and evidence to improve community outcomes through more effective policy development\, program design and service delivery. James has been with the NSW public sector for 15 years\, working in a variety of implementation and policy roles.
URL:https://psychology-events.sydney.edu.au/event/psychology-colloquium-james-bates-dave-trudinger-selena-ledger-and-eva-koromilas/
END:VEVENT
END:VCALENDAR